9-1-1 service in Chilliwack could be interrupted, as Telus cites cable damage
A picture Telus provided of alleged cable theft in the Fraser Valley that has impacted Telus services like home phone, 9-1-1 landline, Optik TV, and mobile (cell) phone services in parts of Chilliwack, Abbotsford and elsewhere. (Image Credit: Telus.)
UPDATE, 4 P.M. FRIDAY: Emergency Info BC has updated its advisory from earlier today, saying Telus is experiencing a disruption impacting home phone, internet and TV services, which may impact customers’ ability to call emergency 9-1-1 services in parts of Chilliwack only.
Emergency Info BC says Wwireless coverage remains available throughout most of the affected area, with the exception of the Lookout Road area.
Original story:
CHILLIWACK – Emergency Info BC, part of the provincial government, says Telus is currently experiencing a disruption Friday that may impact customers’ ability to call 9-1-1 in parts of Chilliwack.
According to a brief post on X/Twitter, EmergencyInfoBC wrote the following on Friday, Oct. 30: “Telus is currently experiencing a disruption, impacting mobile devices, which may affect your ability to reach emergency (911) services in parts of #Chilliwack, #Vancouver & #Abbotsford.”
Emergency Info BC says there is 9-1-1 wireless fallback coverage provided by an alternate carrier in this region, but it’s advising customers that if 9-1-1 service isn’t working, people should seek help from others and go to the nearest emergency service.
On its website, Telus says suspected cable damage is impacting Telus home phone and 9-1-1 landline. The outage, which is under investigation, began at 12:54 a.m. on Friday, Oct. 30. The cause is under investigation.
“We apologize, TELUS services are currently experiencing a disruption impacting landline phones, which may affect your ability to reach emergency (911) services,” Telus wrote on its website.
Telus outage map area as of Friday afternoon, Oct. 30. (Image Credit: Telus.)
There are other Telus services that might be impacted, including Telus internet, OptikTV, mobile data, mobile text and mobile phone. This outage began at approximately 7:48 a.m. Friday, Oct. 30. For this specific outage, Telus believes damage was inflicted upon Telus infrastructure due to cable theft.
Telus’ estimated time of repair is Friday evening, Oct. 30.
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